At The Kosam Collections, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a return and exchange policy that is fair and transparent.
1. Eligibility for Returns and Exchanges
- Returns and exchanges are accepted within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original condition with tags still attached.
- Final Sale items (e.g., discount or promotional items) are not eligible for return or exchange.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at:
- Email: info@thekosam.com
- Phone: 0319 6299795
Include your order number, the item(s) you wish to return or exchange, and a brief reason for the return or exchange request.
3. Return and Exchange Process
- Once your return or exchange request is approved, we will provide you with a return shipping label or instructions.
- For exchanges, we will process the replacement item as soon as we receive your return.
- Returns will be processed after the item has been received and inspected.
4. Return Shipping Costs
- Return Shipping Fee: You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
- If the item is eligible for an exchange, the shipping for the replacement item will be covered by us.
5. Refunds
- After receiving and inspecting the returned item, we will process your refund within 7-10 business days.
- Refunds will be credited to the original payment method used during the purchase.
6. Non-Returnable Items
- Items that have been worn, washed, or damaged.
- Customized or personalized items.
- Items with missing tags or packaging.
7. Exchanges
- We accept exchanges for a different size or color of the same item.
- If the item you wish to exchange is out of stock, we will issue a refund instead.
8. Defective or Damaged Items
- If your item arrives defective or damaged, please contact us within 48 hours of delivery. We will arrange for a return or exchange at no extra cost to you.
9. Contact Us
If you have any questions or need assistance with returns or exchanges, feel free to contact us:
- Email: info@thekosam.com
- Phone: 0319 6299795
Thank you for shopping with The Kosam Collections!