At The Kosam Collections, we are committed to delivering your orders in a timely and secure manner. Below are the details regarding our shipping process.
1. Shipping Locations
We currently ship to all major cities and regions within Pakistan. If you are located outside of these areas, please contact us directly for special arrangements.
2. Processing Time
- Orders are processed within 1-3 business days after receipt of payment.
- During busy periods, such as sales or holidays, processing may take a little longer. We will notify you if there is any delay.
3. Shipping Methods
We use reliable courier services for all deliveries, including:
- TCS
- Leopards Courier
- Pakistan Post
- Other local courier services
Shipping charges are calculated based on the weight and delivery location of the order.
4. Shipping Costs
- Shipping fees are calculated during checkout based on your delivery address.
- We offer free shipping on orders over PKR [specify amount] within Pakistan.
- For orders below the free shipping threshold, standard shipping charges will apply.
5. Delivery Time
- Standard Shipping: 3 to 7 business days, depending on your location.
- Express Shipping: 1 to 3 business days (available for selected locations, additional charges may apply).
Please note that shipping times may vary due to factors such as weather, holidays, or other unforeseen circumstances.
6. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and link to track your shipment.
7. International Shipping
The Kosam Collections now offers international shipping! Shipping fees and delivery times will depend on the quantity of your order and the destination country.
- For smaller orders, standard international shipping rates will apply.
- For larger orders or bulk purchases, we will calculate the best shipping rates based on the total weight and destination.
- Once you place an order, we will provide a detailed shipping quote before finalizing your purchase.
Please contact us for more information or special shipping arrangements to your location.
8. Lost or Damaged Orders
In case of any damage or loss during shipping, please contact us within 48 hours of receiving your order. We will resolve the issue by providing a replacement or full refund depending on the situation.
9. Customer Responsibilities
- Ensure the accuracy of your shipping address at the time of order. We are not responsible for lost shipments due to incorrect or incomplete addresses.
- If the courier is unable to deliver due to an incorrect address, you may be charged an additional delivery fee for re-shipment.
10. Contact Us
If you have any questions or need assistance with your shipment, feel free to contact us at:
- Email: info@thekosam.com
- Phone: 0319 6299795
Thank you for shopping with The Kosam Collections!